Etiquette, or good manners, is an important part of our day to day lives. Whether we realise it or not we are always subconsciously adhering to rules of etiquette. Much of the time these are unwritten; for example giving up your seat to a lady or elderly person, queuing for a bus in an orderly fashion according to who arrived first or simply saying “please” or “thank you”. All are examples of etiquette; complex unwritten rules that reflect a culture’s values.

Etiquette accomplishes many tasks. However, the one noteworthy function that etiquette does perform is that it shows respect and deference to another. By doing so it maintains good interpersonal relationships. Ultimately, it could be argued, etiquette is about making sure that when people mix together there are rules of interaction in place that ensure their communication, transaction or whatever it may be goes smoothly.

We all now how we or others feel when a lack of etiquette is shown. If someone jumps the queue, does not thank you for holding the door open for them or forgets to shake your hand, we naturally feel disrespected and perturbed.

International Business Etiquette

Keeping the above points in mind, now consider the complexities of working on the international stage. Modern business is global and demands people travel to foreign countries and mix with foreign clients, colleagues or customers. Each one of those cultures will also have their own etiquette rules, many of them unwritten. When two or more different cultures mix, it is easy for small etiquette mistakes to be made that could have negative consequences. Just as you may have felt annoyed when a foreign businessman did not shake your hands upon greeting you, imagine how your Chinese client must have felt when you wrote on his business card or your Indian colleague reacted when you flatly rejected an offer of a meal. Sometimes, not understanding the etiquette of another culture means you show a lack of manners and as Lawrence Sterne said, a lack of deference. This can and does lead to soured relationships, lost deals and in the end poor business results. Anyone working on the international stage needs to understand international business etiquette.

International business etiquette manifests in many shapes and sizes. Throughout the world people from different cultures have varying etiquette rules around areas such as personal space, communication, gift giving, food, business meetings and much more. For those wanting to make a good impression and understanding of international business etiquette is crucial. By way of introducing some of the key areas within international business etiquette we shall look at the following common areas…

Business Card Etiquette:

When you exchange business cards (even if you exchange them) do you simply pass it over and forget about it? In many countries the business card has certain etiquette rules. For example in the Arab world you would never give or receive a business card with your left hand. In China and Japan you should try and use both hands to give and receive. In addition it is always good etiquette to examine the card and make a positive comment on it. Whereas in the UK it may be OK to sling the business card into a pocket, in many countries you should always treat it with much more respect such as storing it in a business card holder.

The Etiquette of Personal Space:

How close do you stand to people? Is it impolite to touch somebody? What about gender differences? In the Middle East you may get very touchy-feely with the men, yet one should never touch a woman. A slap on the back may be OK in Mexico but in China it is a serious no-no. Touch someone on the head in Thailand or Indonesia and you would have caused great insult. Without an appreciation of international business etiquette, these things would never be known.

The Etiquette of Gift Giving:

Many countries such as China and Japan have many etiquette rules surrounding the exchange of business gifts. International business etiquette allows you an insight into what to buy, how to give a gift, how to receive, whether to open in front of the giver and what gifts not to buy. Great examples of gifts to avoid are anything alcoholic in Muslim countries, anything with four of anything in Japan and clocks in China.

The Etiquette of Communication:

Some cultures like to talk loudly (US and Germany), some softly (India and China); some speak directly (Holland and Denmark) others indirectly (UK and Japan); some tolerate interrupting others while speaking (Brazil) others not (Canada); some are very blunt (Greece) and some very flowery (Middle East). All will believe the way they are communicating is fine, but when transferred into an international context this no longer applies. Without the right international business etiquette it is easy to offend.

By way of conclusion we can state that etiquette helps maintain good relations with people. When dealing with people from a shared culture, everyone knows the rules and there is not much to think about. Those that lack etiquette are branded as uncouth and rude. However, this is not the same when working on the international stage. Someone may very well come across as being rude through a lack of etiquette but this may be because in their culture that behaviour is normal. As a result international business etiquette is a key skill for those wanting to be successful when working abroad. Through a great appreciation and understanding of others’ cultures you build stronger and longer lasting business relationships.

No emotion. No matter how well you know the individuals you are negotiating the contract with, you should always take the emotion out of the negotiations. If you don’t, then things can get personal and that is never good for business.

Concessions. Be willing to make concessions. Negotiations are all about the give-and-take. If there’s something that you absolutely must have, know what you are willing to compromise on, but don’t offer that up too quickly.

Negotiate in parts. Some negotiations can be broken into parts, depending on how complex the contract is. If there are multiple parts that you can break the contract into, do so. This will help everyone keep a clear picture of the negotiations and keep score, so to speak, of who is getting what.

Make it a win-win. Don’t go in expecting to get everything for free, because that usually doesn’t happen (although, I’ve achieved these results in the past, but it’s quite rare). Make sure everyone is getting what they want out of the contract. Otherwise, why would there be a contract in the first place?

Ask for what you want. There’s no harm in asking for what you want (i.e. the first 2 months free on rent for a new retail location, or a 30 day ramp up period before being charged, etc.). There’s no harm in asking. They just might grant your request, or ask for something in return.

Know the contract. Knowing the contract before going into negotiations is so very important because if you don’t know what’s in the contract, how can you negotiate it?

Clarify.If there are any points that you are unsure about, or think might have a different meaning than what you are interpreting it, ask. Ensuring full clarity on what is written is important to know what you should and should not ask for.

Threats.Stay away from using threats or undermining the person / company you are negotiating with. If the other party threatens you (i.e. if you don’t agree to these terms then there is no contract), then you’ll need to decide whether the deal is worth it to agree to those terms.

Use multiple tactics. In my negotiations I have used multiple tactics to get what I want out of the deal. The tactics you use (i.e. silence, the good guy/bad guy routine, low-balling, or the bait-and-switch) should depend on who you are negotiating with, how important the deal is to you, and how good you are at these tactics. I don’t ever recommend being unethical or undermining your opponent in negotiations.

Take control / be assertive. Always be in control of the negotiation process and be assertive of what the other party says and how they react when you ask for certain things. This will help you gauge how to approach them for other items you want or don’t want in the contract. Also, being in control and being assertive will show them that you mean business and that there will be some concessions made, which will usually help them also prepare to make some concessions.
Contract negotiation is usually a learned skill and generally takes someone who can clearly see the big picture and what the desired end-result is. If you have someone negotiation a contract (or more) for you, then you should give them as much information as possible so they can see what the desired end-result is so they can move the negotiation process in that direction.

Do you have experience with contract negotiation? What additional advice do you have for newcomers to the negotiation process?

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Se puede decir que Juan es un hombre con una visión de futuro. Él siempre dio la bienvenida a la modernización de su sistema. De hecho, él siempre estaba dispuesto a adaptarse a las nuevas tecnologías, lo que podría traer más beneficios. La improvisación en el modo de producción de la empresa y siempre estuvo ahí. Además, la industria de la energía también se ha cuidado muy bien. Los autobuses en el estado se ejecutan en aceite de palma africana y jatropha. La planta de biodiesel ha sido un hito importante durante el reinado de gobierno de Juan.

Aparte de esto, Juan también ha tenido éxito en el establecimiento de una coordinación adecuada entre las fuerzas armadas. La seguridad de todo el estado ha sido de buen nivel. Las nuevas armas de última tecnología también se han introducido en la organización. Esto ha ayudado mucho a mantener el crimen a raya. Es mencionable que los casos de drogas y el terrorismo también han sido bien controlada. Cabe destacar que, en el período de Juan, no hubo un solo caso de secuestro registrado, que se resolvió también por la policía. Desde todas las perspectivas, el estado de Chiapas ha sido un estado pacífico para vivir, lo que ha sido la razón principal por la que los turistas son cada vez más atraído hacia esta parte del mundo.

Para las personas que estén interesados en el cambio aquí y crear nuevos negocios, hay un apoyo completo ofrecido por el gobierno. Los permisos y licencias de la puede obtener fácilmente con los trámites necesarios hecho. Varios factores socio-económicos y también se han modificado para que el Estado obtiene más ventaja. A pesar de la situación económica del estado ha mejorado mucho, de lo que era en los tiempos de los gobernadores anteriores. Teniendo en cuenta todos estos hechos, puede ser fácil de decir que, en Chiapas se avanza poco a poco hacia el crecimiento. Juan Sabines Guerrero ha demostrado realmente un buen camino a su sucesor, después de su reinado llegó a su fin en 2012.

Existen numerosas instituciones educativas en Cuajimalpa, algunas de ellas son los institutos pre escolares los cuales existe un total de 26 escuelas, que ofrecen educación a niños menores de seis años, y una educación integral en donde además de enseñarles lenguaje y también matemáticas también los mismos son formados desde temprana edad, también existe institutos privado de los cuales no existe un registro, pero se sistema que son unos 15 institutos privados preescolares, además existen institutos de enseñanza primaria un total de 31, algunos funciona en turnos vespertinos, otros diurno y hasta nocturnos especialmente para aquellas personas mayores que desean alfabetizarse, este es otro de los problemas más frecuentes que posee México y es una gran parte de la población mayor que todavía no tiene terminado sus estudios .

Por esta razón una de las propuesta que presentó Camilo Campos Lopez fue la de mejorar la calidad educativa y también extender el horario agregando actividades recreativas y deportes para que los estudiantes también realizarán actividades físicas con el motivo de combatir la obesidad infantil, también esto ayudar a prevenir algunas enfermedades y desarrollar el conocimiento cognitivo de mejor manera de todos los estudiantes.

Otras instituciones educativas que están presentes en dicha región de México son las instituciones media superior, las cuales otorgan una formación académica de mejor calidad así como también otorgan mejores herramientas por el mercado laboral, en la actualidad existen cuatro institutos los cuales, también existe institutos privados en donde se imparten clases de educación superior.

Otro de los datos destacados sobre las propuestas educativas de Camilo Campos López, incluyen la mejora y tecnificación de la educación impartiendo además cursos de computación en las escuelas públicas así como también la mejora de la calidad de la misma.

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This amazing man also helped in establishing the Natural Resources Defense Council in 1970. This council is an organization that has over 350 members, including scientists, lawyers, and other amazing professionals, with over 1 million people worldwide who are members. The green organization uses science, laws, and the band of members to help protect habitats and wildlife locations found throughout the entire world. In 1971, after plenty of battle and debate, the organization won the battle for passing the Clean Air Act.

Other than his phenomenal work, Joe Schnaier is just a regular person like the rest of us. Joseph enjoys the everyday fun activities such as ultimate Frisbee, and also enjoys a lot of indoor activities. Blogging is a passion of his. Joseph also likes to listen to music, and his favorite three tunes are from musicians such as Danny Elfman, John Williams, and Alan Menken. He is really a laid back sort of guy, who likes to live his life simplified. He enjoys being outdoors, and enjoys spending time with his three children as well. He has two girls and a boy.

Joseph Schnaier worked at Edison’s International, which is located in California. The company deals with energy, and they employed Joseph for eighteen years before his retirement in 2008. Joseph retired with plenty of amazing accomplishments, and he built up about 11 million dollars as a chief executive for the company prior to his retirement. Besides his long time efforts at Edison’s International, Joseph was also the president of the California Public Utilities, between 1979 and 1982. At the present time Joseph is the chairman at Brigh Source Energy, which helps to finance and build industrial solar panels.